Facebook Bug: Nothing Happens After Clicking Merge Duplicate Pages Link

Facebook Bug: Nothing Happens After Clicking Merge Duplicate Pages Link

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Facebook Merge Duplicate Pages Request Form

Sometimes even when you can see the link in Facebook’s page admin Resources screen, nothing happens after clicking Merge Duplicate Pages.

It may guide you through the process of picking the pages, but at the end the window just disappears and the pages don’t merge.

Facebook has provided a request form that you can use to have a Facebook Help staff member manually merge the pages for you.

The link to that form is below:

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UPDATE: Users In Other Countries

I’ve heard from many users lately that the link doesn’t work for them. The link does still work for me, but I’m in the United States and everyone that has contacted me about it not working is in another country. I think that Facebook uses different forms for different countries, so the link will be different for you depending on which country you’re in. This makes sense because different countries probably have different staff members working the Facebook Help Center for that country.

If you live in another country that isn’t the United States, I’d suggest you try going to Facebook’s Help Center and search for the name of the form, which is “Request to Merge Your Duplicate Pages.” If that doesn’t work, try other combinations of keywords.

Please let me know how it goes, and please send me the link to the form from your country if you find it.

Nothing Happens After Clicking Merge Duplicate Pages Link

Well, something does tend to happen, but it doesn’t fix your problem and the pages don’t get merged. I’ve heard from many of my readers that they’ve followed all of the steps in my previous article, such as making sure their pages and place listings have all been claimed, that they are admin of both, and that the two pages have matching names and other information. I’ve experienced this bug myself when helping someone through the merge process (by the way, if you didn’t know we’re here to help when we can!)

Right now there seems to be a bug that recently(?) surfaced but its not thoroughly documented and has NOT been officially recognized by Facebook as of the time that this article was published. I saw a couple of tickets on the Facebook for Developers site but they had both been closed/dismissed because they involved other issues (such as converting a profile to a page before trying to merge with another page.)

Finally, A Solution! The Manual Merge Request

Facebook Merge Duplicate Pages Request FormIf you’re unable to merge your pages, use this form to manually request that Facebook staff members manually merge your pages for you. Users have reported that it can take one to four days – but no time limit is given and your results may vary. My request for a client’s pages was done in less than 24 hours resulting in one very happy client.

So if you have had trouble in any way with merging your pages, use this form:

https://www.facebook.com/help/contact/?id=238908726149664

A Quick Video Overview

Facebook Staff Catching On To This Bug?

I think Facebook is catching on, though, because I recently tried an experiment with my own page for Bossa Nova Interactive by creating yet another duplicate Facebook place and checking in with my mobile Facebook app.

The result was that after I had claimed and edited the fake duplicate and went through the process of merging it, it took me to the form I mentioned above. This skipped the process of nothing happening and replaced it with a request for Facebook staffers to manually merge the pages for me.

Maybe this will be the new standard requirement for merging pages on Facebook?

Whatever the case, we’ve worked with one very happy reader that this process helped. They were so grateful, they left a review on our Google+ page. We love feedback, and a nice review goes a long way. Thanks!

If we’ve helped you at all with any of our tips and tricks on these and other issues, please feel free to leave feedback on our Google+ page, or join our mailing list, or simply share this site/article on Facebook or Twitter. We appreciate every follow, comment, and share our readers send our way!

Did This Solve Your Problem?

Have you used this request form yet?

How long did it take for Facebook to manually merge your pages?

Did you run into any other issues using this process?

Let us know in the comments section below!

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38 COMMENTS

  1. Came across your article hoping it would help. Facebook claims that I have successfully requested a merge…. but nothing ever happens (and I have given it more than 1-4 days)….. The links you provided are not working for me. I am in the U.S. Any updates?

  2. Thanks for this post! It sheds some insight BUT what happened to me is slightly different. While trying to convert profile to a page, Facebook gives me an error message stating that something needed to be fixed. So I waited then tried again to convert the profile into a page. The original profile DISAPPEARED totally but no NEW page was created. Instead all that’s available to see is the ad manager page attached of original account owner. There’s no new page AT ALL! Any advice!

  3. Hi, I changed a FB profile with 5000 friends into a FB page and after I
    applied the merge procedure between the new page with more than 5000
    likes and another one with 1200 likes. After 2 days I received the
    confirmation email saying the merge procedure was successfully applied,
    but immediately after I received another email saying that I may notice
    that I am no longer the admin of one of the pages I used to managed The
    Page was claimed by someone who proved that they’re authorized to
    represent it. Now I can’t find any of my pages, neither the supposed
    merged one, the one with more than 5000 likes, nor the other page. I
    tried to contact facebook but they only send automatic emails back. What
    can I do? Thankx

  4. I have merged with the merge option, which worked fine… that is, the old page is now gone… but no likes were added to the new page… anybody experience this too?

  5. I have been repeatedly submitting this form, but to no avail. How long has it been taking lately to get this taken care of? In the past, it’s only taken a couple of days, and this time it’s been weeks. I’m a social media director trying to do this on the behalf of a client, so it’s imperative that I get it figured out! So frustrating …

  6. Hi Malcom. I want to merge two pages but the “Merge” link does not appear under “Resources” and when I click on the link for the manual request it says “Sorry page doesn’t exist”. Do you think this has something to do with the country as you mentioned above. We are in the UAE.

  7. I live in Europe and I have been trying to go to that facebook page u linked to, but the page is down. Still have the same problem. Please help!

  8. Hi Malcom.

    I have 2 facebook pages. Both of them have same of likes.
    I have been trying to marge the old page into the new, but nothing happens.

    Here is what I do.

    After pressing the merge button in the new page I set the checkmark on the page I would like to merge with, then Facebook askes me again I you sure u want to merge, i press continue, and then I get this:

    We found 1 Facebook web address associated with the Page you want to merge with this one.

    Your Facebook Page can only have one web address. Choose the one you want to use:

    I choose the one I want to, after that I see the loading window for 2 seconds and it disappears.

    When I go back to check if the pages were merge, I can see that they weren’t.

    I have tried this few times, and nothing happens.

    I live in Europe and I have been trying to go to that facebook page u linked to, but the page is down.

    What to do?

  9. Can anyone using the form verify if you get an option to select the url. In our case, we are working on a page for a client and the client went ahead and created the page without telling us. They selected the optimal username for their dupe page before we could.

    We have been promoting Page A for a bit and only discovered page B now. On the request merge page inside the page admin, it gives me the option to select the url we want to use (I of course selected the vanity url of page B). Then I encounter this bug. The page merge request form from Facebook doesn’t seem to have an option regarding url and I am worried that clicking send will initiate the request and not give us the option to choose the right url. Can anyone vrify if you get this option.

    We need to keep the username of Page B but the content of Page A.

  10. Hi there I have been given the task of managing my company’s facebook
    profiles. They lost access to the original one which was a “page” profile (w/ 334 likes) and so a
    new one was created which seems to be a “place” profile (w/ 154 likes, 4 check ins). Access was recently
    regained to the old “page” profile. All of the most recent posts however
    (last 2 years) are on the newer “place” profile. It is a non profit and
    people don’t come to our physical address much so there’s no real need
    to check in. I’m thinking we should merge the two pages so there is no
    duplication or confusion. Is there anything I need to be aware of when
    doing so, and do I need to claim and convert the “place” profile to a
    “page” profile prior to attempting to merge them? Don’t really want to lose the content from either. Help! What makes the most sense to do?

  11. I have a fan page which didnt have the option to check in to. There was
    a Place page that i’ve claimed and they’ve automatically merged it for
    me.. My issue is that it hasnt merged, it’s just a link now to my fan
    page. The place page has no official logo on and is just a blank pic
    and on my fan page it says 0 have been here. Do they know what ‘merge’
    means or have they messed something up? How do I sort this out?

    • I’ve heard this a lot from users that are in other countries. I think that Facebook uses different forms for different countries, so the link will be different for you depending on which country. I don’t have the link for your country, so if you find it, please send it to me so i can help others out. I’d suggest you try going to Facebook’s Help Center and search for the name of the form, which is “Request to Merge Your Duplicate Pages.” If that doesn’t work, try other combinations of keywords.

      Please let me know how it goes, and please send me the link to the form from your country if you find it.

    • I’ve heard this a lot from users that are in other countries. I think that Facebook uses different forms for different countries, so the link will be different for you depending on which country. I don’t have the link for your country, so if you find it, please send it to me so i can help others out. I’d suggest you try going to Facebook’s Help Center and search for the name of the form, which is “Request to Merge Your Duplicate Pages.” If that doesn’t work, try other combinations of keywords.

  12. Thank you SO MUCH. I’ve been struggling with this for a couple months and hopefully facebook will merge the pages for me. It’s a part of my job to make sure to merge all the duplicate pages that customers make for the business I work for so it was affecting my job.

  13. I’ve read a few of your helpful articles on merging facebook pages, but I’m in new territory here & need further help…I claimed duplicate pages of my business, requested a manual merge by facebook, which they did. Once they merged the pages/places under my original business page now no one is able to check in to my business.
    Is there a link to open a help ticket with facebook directly or is there a step that I’m just missing?
    Advanced thanks for your help!

    • Thanks for the kind words and sorry to hear about this issue. Before you reach back out to Facebook, let me ask a few questions.

      Does your page (after merge) have the physical address/location information on it? Either way, try to edit/update it and see if it helps.

      Also, have you personally tried to use the Facebook mobile app to check in?

      Lastly, does your page have checkins from the past on it?

      If you’d like to send me a link to the page, feel free to post it here or send via the contact form on my website. Best of luck!

  14. Hi Malcom, do you think it’s possible to set up the page with the smallest audience as the mainpage? Our company name has changed, and now I would like to make a new page with the new name and merge the old one (old wrong name with 1600 likes) with the new one (two or three likes) and keep the name of the new page but also the likes of the old page. Thank you in advance.

    • I actually did manage to pull this off once but I think it was a fluke. Facebook definitely discourages this because it allows you to change the username, basically, and that’s supposed to be locked permanently once you’ve chosen it.

      In my case, I think it was because I had under a certain amount of likes at the time on the main page. I don’t know if you’ll be able to do it with 1600 likes. But it can’t hurt to try, right?

      If it fails, I’d consider heavily promoting content on the new page and staying active on the old page by sending messages periodically to all followers of the old page letting them know you’ve moved. Maybe throw a small amount of money promoting it with ads, or even better try to run some sort of promotion or contest that involves having to like the new page and comment or check in to participate. You’d be surprised how a small prize like a basic kindle or ipod will drive folks because the effort to like a page and comment is minimal.

      Depending on your business, it may be a good time to crowdsource on an idea. Ask a question or ask for an idea for your business and the best three answers get a prize or something. But they have to do it on the new page. Anyway, food for thought and good luck.

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