Sometimes even when you can see the link in Facebook’s page admin Resources screen, nothing happens after clicking Merge Duplicate Pages.
It may guide you through the process of picking the pages, but at the end the window just disappears and the pages don’t merge.
Facebook has provided a request form that you can use to have a Facebook Help staff member manually merge the pages for you.
The link to that form is below:
UPDATE: Users In Other Countries
I’ve heard from many users lately that the link doesn’t work for them. The link does still work for me, but I’m in the United States and everyone that has contacted me about it not working is in another country. I think that Facebook uses different forms for different countries, so the link will be different for you depending on which country you’re in. This makes sense because different countries probably have different staff members working the Facebook Help Center for that country.
If you live in another country that isn’t the United States, I’d suggest you try going to Facebook’s Help Center and search for the name of the form, which is “Request to Merge Your Duplicate Pages.” If that doesn’t work, try other combinations of keywords.
Please let me know how it goes, and please send me the link to the form from your country if you find it.
Nothing Happens After Clicking Merge Duplicate Pages Link
Well, something does tend to happen, but it doesn’t fix your problem and the pages don’t get merged. I’ve heard from many of my readers that they’ve followed all of the steps in my previous article, such as making sure their pages and place listings have all been claimed, that they are admin of both, and that the two pages have matching names and other information. I’ve experienced this bug myself when helping someone through the merge process (by the way, if you didn’t know we’re here to help when we can!)
Right now there seems to be a bug that recently(?) surfaced but its not thoroughly documented and has NOT been officially recognized by Facebook as of the time that this article was published. I saw a couple of tickets on the Facebook for Developers site but they had both been closed/dismissed because they involved other issues (such as converting a profile to a page before trying to merge with another page.)
Finally, A Solution! The Manual Merge Request
If you’re unable to merge your pages, use this form to manually request that Facebook staff members manually merge your pages for you. Users have reported that it can take one to four days – but no time limit is given and your results may vary. My request for a client’s pages was done in less than 24 hours resulting in one very happy client.
So if you have had trouble in any way with merging your pages, use this form:
A Quick Video Overview
Facebook Staff Catching On To This Bug?
I think Facebook is catching on, though, because I recently tried an experiment with my own page for Bossa Nova Interactive by creating yet another duplicate Facebook place and checking in with my mobile Facebook app.
The result was that after I had claimed and edited the fake duplicate and went through the process of merging it, it took me to the form I mentioned above. This skipped the process of nothing happening and replaced it with a request for Facebook staffers to manually merge the pages for me.
Maybe this will be the new standard requirement for merging pages on Facebook?
Whatever the case, we’ve worked with one very happy reader that this process helped. They were so grateful, they left a review on our Google+ page. We love feedback, and a nice review goes a long way. Thanks!
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Did This Solve Your Problem?
Have you used this request form yet?
How long did it take for Facebook to manually merge your pages?
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Let us know in the comments section below!