How To Merge Duplicate Facebook Places and Pages – Where’s The Link?

How To Merge Duplicate Facebook Places and Pages – Where’s The Link?

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Need to merge duplicate Facebook Places and Pages?

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You may be surprised to find out that you need to merge duplicate Facebook Places and Pages for the same local business. Don’t worry, this is a fairly easy step – and a necessary one if you want to ensure that your business is easily found.

Why are there duplicates?

A Place on Facebook might be created by anyone, or pulled in from some 3rd party business listing data. It is a geographical listing that allows users to “check in” with their mobile device and share this on Facebook. You may not have any control over the content of this Place listing on Facebook, but the good news is that you can claim and merge it with your business Facebook Page.

A Page is different than a Place on Facebook in that you have to set it up and manage it yourself. It is best used by people that can prove that they are who they say they are, which is usually a business or organization of some kind.

How to fix it

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You should perform a search for your business name. If you find a duplicate and one of them is a Place page, begin the process of merging it with your Facebook Page. Look at how many users are checking in to the Place page. If it is more than the people that have “Liked” your Business Page, then merge the page into the place, or vice versa. Basically, whichever has the smaller number of users gets merged into the larger Page or Place.

The end result

After merging, you’ll have a local business page that you have complete control over which also allows locals to “check in” with their mobile device. This gives your business more visibility and helps your local customers find your locations.

UPDATE: How-To Video

Thank you to Rony for mentioning that they could not find the merge duplicate pages link. Seems like others have had the same problems in the past, so I made this video tutorial to help.

Thanks much to Pat Flynn of the Smart Passive Income blog for inspiring me to create this video.

See this link for the full instructions from Facebook’s help docs.

UPDATE 2: More Tips/Frequently Asked Questions

Make sure you’re not using Facebook as the page
Use Facebook As Your Personal Profile

The merge link won’t show up if you’re logged into Facebook as the page. To check if you’re logged in/using Facebook as the page, look at the top right corner of the browser window. You should see your personal profile image and not the page profile image. If you see that you’re using Facebook as your page, click the downward facing arrow and select your personal profile from the dropdown menu.

Can you merge multiple locations/places into one page?

Facebook does not currently support multiple locations on one page, so here’s one strategy you could use. Create a page for each location, and add the place info to enable checkins. Then create a master page with a tab for a map called “Locations.” I believe you would have to use Bing maps for this. List each location on the Bing map embedded into the maps tab/page and link each one to the individual page for that branch/location/place.We’ll be publishing a how-to article explaining this in more detail. Until then, you may want to check out http://www.facebook.com/lululemon/locations for an example of how Lululemon Athletica handles this. We’re available to help with the map creation so if you run into problems just contact us.

My page isn’t showing up in search results!

Sometimes new pages or changes to existing pages take a while to begin showing up in search results on Facebook unless you’ve already liked the page. Contact Facebook if you’ve waited a while and are still having problems. Here’s a link to open a ticket on this.

UPDATE 3: Facebook Page Support – Manual Merge Request Form

Please see this post on a current bug with merging pages (even when you CAN see the link) and how a simple request form just might solve your issue!

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58 COMMENTS

  1. Hi
    I would like to merge two pages , but when i go on the page with more likes nowhere i can find the merge option or resoursec. What should I do?
    Thank you

  2. Hi,
    I guess my problem is a little different. Maybe? I own a pizza shop and a customer made up a place of my business. 70+ likes. I made my own place now there are 2 pizza places. I have been trying to merge/claim it for a while. I read and watched your video and the only thing I found different is, I’m not the Administrator of the other place to try and merge them. I asked the person to deactivate his place but doesn’t seem it’s going to happen.
    Any other tips I can try?
    Thank you

    • Hi there. Sorry to hear about this. My suggestion would be to contact Facebook. First, try reporting the page, then try merging it even though you are not the manger of the other page – use the manual request form if it is still there. Next, file a ticket with Facebook support if all else fails.

  3. Further to my other post way further down this thread, I’m now getting this error message when trying to claim a Place – had it before, anyone know why this might be? Just wondering, really – it’s a bit cryptic.

  4. in the drop down menu on the facebook place page of my business that i want to claim, there is no “Is this your business?” button, just the “do you know the owner?” button. Why is that?

      • the thing is that the mail from facebook doesn’t come when i press the “Do you know the owner” and enter my email adress! could it be that because my mail is max@maximilian.md? and i cant redeem the place with my page! thanks

        • Ok so i made a new mail costea.dontu@maximilian.md. The mail to claim page came after i pressed the button “Do you know the owner”. I opened the email from Facebook, I press the button Claim Page – and was redirected to facebook place. on that page there is no info or button to push to claim page or should i wait for a confirmation on my mail that i was made the owner of the place?

  5. i have two pages that i want to merge. I make all the steps correctly and in my master page i see the link “Merge duplicate pages” but when i do it nothing happen. why does that?

  6. Hi Guys, I am trying to merge my master page and my location location, I claimed the location page and ‘think’ I am now the admin of it. I followed your instructions to the letter and have the matching addresses (although it’s not recognising the address on the master page), matching city, matching country, postal code and phone numbers and despite all that I can’t see the merge duplicate pages… I have been trying to o this or ove a year and it’s driving me crazy! Help please?

    • Hi Maria. Check to see if you are using Facebook as the page or as yourself. You need to be using Facebook as yourself, not the page. Sometimes when you go to the master page, it defaults you to acting as the page instead of you, and you’ll never see the link that way.

      if it isn’t that, send me the URLs to both pages via the contact form on my site.

  7. Thanks! I had an exclamation point on one of the pages that was preventing it from merging and facebook was no help. Really helpful concise and easy to use!

    • Thanks Meaghen! I did manage to do that once, but I’m not sure if it was a fluke so I’m hesitant to post the process because it may not work for everyone. If you’d like more info, please send me an email through the contact form on our site.

  8. I have two pages that I want to merge – a place page and a regular page. The two pages have the same name, but when I go to the resources page, it is not giving me the option to merge them. I am an administrator for both pages and they both have the same address listed. Can you think of any reason Facebook isn’t letting me merge them?

    • Hi Arslan ali. Check to make sure you’re not logged in as the page. Top right of the page will tell you if you’re using Facebook as you or the page. if that’s not it, it can be any number of things. Please send me the links to both pages through my contact form on this website.

  9. Someone created a ‘People’ page for our church, and I don’t have the log in info for that. We also have a ‘Place’ page, which I can manage. Can I merge the two?

    • Hi Darlene. Do you mean someone created a user profile on Facebook for your church as if they were a person/user and not a page? If so, the only thing you can do is ask them to take it down or transfer ownership so that you can. If they refuse, start the process of reporting it to Facebook and it definitely will be taken down eventually.

  10. Hi! Thanks very much for the video. I have an issue with the “Merge duplicate Pages” option missing. I added the address and phone info but Facebook won’t let me change the name so they will match. I can change it to anything I want but not the same as my main page. “Our automated system will not allow that name”. Is there an explanation for that? Thanks

    • Not sure why that happens, but I have seen it before. I do know that pages with a certain number of likes already (200?) can’t change their name. I’ve also heard of others getting around this by using a similar name as long as the address and other info is in exactly the same format.

      Remember a couple of things about the link not showing: 1. you have to be using facebook as your user profile, not as the page. Check the upper right corner of the screen to make sure you’re logged in as your profile, not your page. 2. you can only merge from the page/place with the larger amount of likes.

      If all else fails and you control both pages, just notify users from your old page about the new one. Promote the new one until you have more likes than the old one, and try merging from that new page.

  11. Hi Thank you for the post but I do not know who has created the place and currently I am in the process of officially creating a Page. How do I merge that place as its got more than 937 check-ins!

    • Hi Aniketh. Can you provide info on what you’ve already done? Have you claimed the place that has 937 checkins? Have you made an attempt to verify that you’re the owner of the place? If so, you may not have to create a page, just claim and edit the place you’re referring to. If you need help, please contact us with the links to the pages and any other relevant info.

  12. This was very helpful, thank you! Can I also merge place listings of our company’s other locations into our master business page?? How would I do that? When updating the basic information of the main page, there’s only the option for a single address – but we have four locations.

    • Hi Brooke,

      You’re welcome!

      Facebook does not currently support multiple locations on one page, so here’s one strategy you could use. Create a page for each location, and add the place info to enable checkins. Then create a master page with a tab for a map called “Locations.” I believe you would have to use Bing maps for this. List each location on the Bing map embedded into the maps tab/page and link each one to the individual page for that branch/location/place.

      I’ve been working on an article explaining this in more detail. Hopefully I’ll be publishing that someday soon. Until then, you may want to check out http://www.facebook.com/lululemon/locations for an example of how Lululemon Athletica handles this.

      We’re available to help with the map creation if you run into any problems doing that. Otherwise, best of luck to you! Please let me know how it goes.

  13. We have a Facebook Place for our business but never created a Facebook Page. The Facebook Place seems limiting in that you can’t search Facebook or post messages to groups – only your own posts. Problem is that when I go to create a Page (to then merge) – it says I can’t because I already have a page with the same name – but that is the Place! Please help!

    • Hi Randy, I’ve looked at your facebook place page and I’m not sure what features you are missing. I think for most purposes, a Place is a Page with a physical address. I’m an admin/owner of multiple places and pages, and when I am using either type I am still not able to join or post to a group. I’m not sure what you mean by unable to search – search for your place/page or search while logged in as your place/page? It may be an unrelated problem either way.

  14. Hello! I just merged a place and a page. The problem is that the location of the map marker is in Los Angeles and my local business is in Romania, a long long distance between them. I can’t move the map marker too much because i get this error: “The updated location on the map is too far from the original location.”.
    What can I do? Thanks!

  15. Hi Malcom,
    I recently merged a place and a page together for the company I work with. I wasn’t quite aware of the distinction between a “place” and a “page” at the time. Unfortunately, I am now unable to perform check-ins on the page. The page I’m working on is already listed as a Local business (which enables check ins?). The merge brought in the check-in numbers from the other page, but I am unable to perform any new check-ins. (More specifically I can’t find the restaurant listing)

    So my question is, how can i start enabling check-ins again? I’ve tried checking in both on the desktop and mobile versions of facebook. The marketing I’m working on here is for a restaurant, so you can imagine that the ability to check-in is rather crucial. Thank you !

    • Hi @aff3f8d329fadd4968afe35b3c8d9ad0:disqus , How long ago did you do the merge? Can you post or email the link to the page in question? I have seen some functionality either disappear or take a few days to start working again once a change is made like this. If all else fails, maybe use your phone to make a new place for the restaurant and check in (you can set it to not share with anyone so others can’t see it.) Then run through the process of giving it the same name and other info as your master page and merge it. See if that fixes it. Please let us know how it goes either way. Good luck!

      • thanks for the quick reply Malcom, I’ve sent you all the information through the contact form as requested~

  16. HI @ac472ab961bf6f43447a639c9205bea4:disqus I don’t believe it is possible at this time to merge five different location place pages into a single page with multiple locations listed (like franchises or branch offices.) I’ve heard the same stuff you have but haven’t found anything out that is definite. Please let me know if you hear anything on it. 

    That said, this article on Mashable (http://mashable.com/2012/05/17/facebook-page-businesses/) points to one example of a company using two strategies. On Lululemon’s main page (http://www.facebook.com/lululemon/), they have a tab/page for locations that seems to use an embedded Bing map with the locations pinned to it. When I viewed it, it automatically showed me the location nearest my area (Virginia Beach, VA, USA.) Clicking on the link in the pop-up that appears over the map pin gives me the name of the business again, but it is linked to the Facebook place page for Lululemon Virginia Beach. (http://www.facebook.com/lululemonVirginaBeach)

    So the strategy you could use is to have a main page with a map of locations and individual pages for each location. It is definitely more work but would likely have significantly more payoff. You may want to use a tool like Ping.fm (now owned by Seesmic) or Posterous (now owned by Twitter) to send status updates to multiple pages with the same content each time.

  17. Hi There,  I’m still trying to merge 2 pages for a client. I requested a name change so both pages had exactly the same name as well as all other page settings being the same (Address, phone number etc). When Facebook support notified me the change had been successful I noticed the merge pages option had appeared so told the client the I was going to do the merge. 
    I went back to hit the merge button only to find it had disappeared again! HELP!

    I’m also wondering what happens when you choose ‘this place belongs under another place’ option in the address section?

    Thanks

    • Hi @twitter-45792589:disqus .  I’m not sure about that “this place belongs in another place” option. Is that in the admin panel or is that in the place where any user can suggest edits?

      Ok on the topic of the merge link disappearing, here’s a bunch of questions you’ve probably already asked yourself:

      Where are you merging the page from? The one with the most likes? 

      Also, are you using Facebook as the page? I’ve done this recently and the link doesn’t show up when using Facebook as the page. You need to be using your personal profile. 

      I know you’ve stated that you checked the name, address and phone number to make sure they are in the exact same phone number. Maybe check it again just in case. I noticed on one client’s page, the zip code wasn’t listed. Something small like that always throws it off.It could really be a number of things. I’m happy to take a look if you need help. If you want to send me an email (use the contact form on the site) with the page names, or invite me from Facebook (my personal profile can be found at http://facebook.com/malcommc) I’ll “Like” both pages.  You could also send me screenshots of each admin interface.Best of luck and please let me know what you find out.

      • You are a legend sir. The solution was this – 
        Also, are you using Facebook as the page? I’ve done this recently and the link doesn’t show up when using Facebook as the page. You need to be using your personal profile. 

        You’ve ended weeks of frustration – thanks!!!!

      • Thank you very much. i looked everywhere, even Facebook didn’t have this answer and they do not respond to you. Thanks for ending weeks of FRUSTRATION indeed. thank you

  18. Hello@10f23edd8751efdcc0fb78ded0aecc1c:disqus 

    I want to be an authentic owner of my pages/place. The button ‘project your page’ is gone right now. Do you know another way to get your pages authentic?

  19. Your video was very helpful. I think I figured out the problem, but still can’t really solve it: ALL of the information is identical (between the Page and the Place), except for some reason the pin on the map is way off on the Place.  I’ve been trying to move it (in small increments, as it won’t let me move too far in one jump) but seem to have run up against its limit.  It says “Update failed, try again later” over and over and won’t let me move the last 4 blocks needed to get to the actual location.  I don’t know why the map would have been so far off in the first place, as the address has always been correct.  Any suggestions for this?

    • Hi Nancy! I had the same problem once when I tried to merge pages. I found that as long as the address info was the same and the phone number and the page name, then I was able to merge them without worrying about marker location. I’m not sure from your comment if you were unable to merge or if you just couldn’t get the marker to move after merging. In either case, please respond and let me know.

  20. Hello Malcom, we have multiple locations in 5 different countries. Should we merge all our locations with our official Facebook page or just keep places separate so that user can check in at different locations.

    • Hi Suresh, thanks for the question. It prompted me to dig a little deeper. I still don’t have a final answer on this, but I’m leaning toward saying no, don’t merge the locations. First, I see no way currently to add additional locations to your Facebook page. Maybe I’m missing it, but I don’t see an option. Secondly, you’d probably want to keep each place separate because they are individual locations and may have their own reasons to post different updates. I believe tools may exist to manage all pages/places for franchise/chain type of businesses, but I don’t see anything stellar in Facebook’s toolset for this yet. Best bet would be to keep all active and direct users to a blog of some sort for individual changes. If I find out more, I’ll add it to the article. Thanks for reading!

    • Hi Suresh, thanks for the question. It prompted me to dig a little deeper. I still don’t have a final answer on this, but I’m leaning toward saying no, don’t merge the locations. First, I see no way currently to add additional locations to your Facebook page. Maybe I’m missing it, but I don’t see an option. Secondly, you’d probably want to keep each place separate because they are individual locations and may have their own reasons to post different updates. I believe tools may exist to manage all pages/places for franchise/chain type of businesses, but I don’t see anything stellar in Facebook’s toolset for this yet. Best bet would be to keep all active and direct users to a blog of some sort for individual changes. If I find out more, I’ll add it to the article. Thanks for reading!

  21. Hello Malcom. Question – I have admin rights to both Facebook places and Facebook page, and want to merge them. However, I don’t see a “Merge duplicate Pages” option when looking under the Resources tab. Any suggestions?

    • @Rony The only thing that comes to mind is that maybe the places do not have similar enough names and/or address information. Try renaming one to match the other (and remember to do the name, phone number and address in the same format as the info on the other page) and then go back through the process.

      Please let me know if this works for you!

      Thanks for your comment, it was a good reminder that I should add screenshots and more info about the process.

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