Google Places – Maps Error “We currently do not support the location”

Google Places – Maps Error “We currently do not support the location”

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Google Places/Maps Error - We do not currently support the location

Many businesses have received the dreaded Google Maps Error “We currently do not support the location” after clicking the “See your listing on Google Maps” link from the Google Places Dashboard. This can be extremely frustrating after you’ve spent a lot of time and effort getting the correct citations for your Google Places listing.

Unfortunately we’re not immune to this error either. Although our clients local listings are rock solid, our own listing for Bossa Nova Interactive hasn’t been so bulletproof.

For the past 43 days (and counting) our business listing has been completely removed from Google Places and Google Maps, which also makes it ineligible for the new Google Local rollout on Google+.

About the “We currently do not support the location” error


We’ve seen this error before, but this time is different. In the past either some moderator removed our listing from Google Maps or some technical glitch caused our listing to not be displayed. However, in both of those scenarios, our Google Places listing (and its associated reporting statistics) remained intact. It was simply that the listing could not be found in Google Maps when clicking the “See your listing on Google Maps” from the Google Places Dashboard. In at least one of the above scenarios, our business was still showing in a search on Maps but was not associated with the same Places listing.

Google’s Horrible Communication Concerning Local Business Listings

We love Google for a ton of reasons but in the area of Places, Maps and Local Listings, they really have dropped the ball on communication. Each time we’ve had a problem like this, they have not notified us at all. We’ve also heard of listings being removed by local moderators or by Google staff members themselves without notifying the listing owner whatsoever.

This Time Our Listing Is Completely Gone

Unlike the previous scenarios our listing cannot be found in Google Maps, Google Places or Google Local on Google+. It is still in the Dashboard, and at one point it had a “Pending Review” flag but did not state why. By the way, the Pending Review flag can last for 4 weeks or more before you are told the reason and what is needed to fix the problem, if indeed there is a problem at all.

How To Contact The Google Places Help Team

We did reach out to Google by using the troubleshooter and contact form for Google Places and we did receive a response initially.

Here’s the process to use to contact Google if you have this problem.

  1. Go to the Google+ Local (Google Places) Help Center
  2. Click on “My Listing Has Incorrect Information
  3. Click on “My listing no longer appears on Google Maps or is incorrectly marked as closed.”
  4. Fill out their form and click submit.

A couple of days later, we received this response:


Thanks for getting in touch with us about your listing not showing.

Unfortunately, your listing may have been dropped due to a technical issue that we cannot yet resolve. We hope to have a resolution soon for this issue, at which point we will be in touch with next steps to help you return your business to Google Maps.


The Google Team


Or so we thought. Then nothing happened.

Ok, so it takes some time to clear up. It is a free service after all, so you shouldn’t complain, right?

After a few weeks reality set in that this was going to take a very long time to clear up. Our listing, our reviews and our traffic stats to our Places listing are completely gone. We haven’t been banned or officially deleted, but it is as if the listing never existed.

Pending Review Flag

We’ve read advice about what to do. Some people just create another listing and get it verified. Even though the verification takes a while it seems to be a much shorter process than waiting for this to be fixed.

However we hadn’t done that yet when we reached this point (still about three weeks after we noticed it was missing.) We logged into our Places Dashboard to check it out and discovered a “Pending Review” flag on our listing.

Well, it is progress, right? We’ll just find out what the problem is and get it fixed!

Wrong. They don’t specify what the problem is. In fact the only message we see on the flag is that it will take about 4 weeks before they let us know what the problem is, if there’s still a problem.

So which is it? Was it a technical error? Was it a keyword problem? Was the Google Maps listing incorrect? Did we violate a Google Places Quality Guideline?

Taking Matters Into Your Own Hands

Left to our own devices, we of course do what most business owners probably do in these situations. We started second-guessing our listing elements.

I had read from a previous Google staffer forum post that sometimes you can “poke” – or – edit a random component of our listing and click “publish” and it would fix the “glitch.” We tried that, along with a few other guesses to fix the potential problems with our listing.

Well, the listing changed from “Pending Review” to “Active.”


But it didn’t show up in Google Maps or Google Places.


I did notice this at the bottom of the same forum post mentioned above:

Update — We’re currently experiencing a longer delay than usual with getting listings live that have been deleted. You’ll get an email back from the support team (Step 4) that asks you to wait if we think your listing is affected.

I wrote Google back and told them that I was afraid we had messed something up and if there was a review process with our listing it had been circumvented (by accident) when we updated our listing.

Second Verse, Same As The First

Six days after writing them, I received the following response:


Thanks for your getting in touch with us about your Bossa Nova Interactive
listing not displaying on Google Maps. We have identified the cause of
your listing not showing and are working on establishing a pathway to
revive dropped listings which meet our quality guidelines.

We don’t have a timeline which we can give for this, but your submission
helps us keep track of this problem and we will be reviewing your listing
once the fix is fully established.

If you have any questions or concerns please reply back to this email
thread and I will be happy to help. Thank you for your patience.

Kind Regards,

Sandy M.

The Google Team

Thanks Sandy I really appreciate you getting back to me. It would be super-awesome if you could tell me what the cause was and what you guys mean by “working on establishing a pathway to revive dropped listings which meet our quality guidelines.”

I have written Sandy @ Google back and I’ll post the response here in an update to this article.

We’re Well Aware: Google+ Local/Places Is A Free Service

But that doesn’t take away from the complete lack of communication when your listing is deleted, removed or otherwise broken. If they removed our listing for some violation I would understand and correct it then ask to be relisted. However none of that has happened. We’re just completely not there as a business. I know it is a free service. Google doesn’t owe anyone traffic or correct listings, but they do want us to use their services. When small business owners come to depend on excellent services like Google Places (or the new Google+ Local) serious damage can be done to the health of their businesses when their listings and reviews just disappear. With great power comes great responsibility, no?

Terrible Timing

We’ve put a considerable amount of hours into optimizing our Google Places business listing and ensuring we have the properly formatted citations for our company. We’ve also ensured that we actively participated in Google Plus (Google+) despite its poor adoption rates as a social media platform because we had faith that Google would eventually do something big with it. Turns out they are now changing Google Places to Google+ Local. This is great! We’ve had our Google+ Business Page ready for a good while now! But alas, our Google Places listing is gone, along with the traffic statistics, user reviews and ratings, correctly formatted business listing information, photos, logo, and the hours of work we put into it all. It is a really bad time for this to happen and we’re sure that we are but one of hundreds, maybe thousands of businesses affected.

As always we will be sure to update our readers on this situation along with any tips we find along the way because we want to help others avoid this frustrating dilemma if at all possible.

UPDATE – July 14, 2012 – 45 days and counting.

Here’s Google’s response to my second email requesting more information.

Hello Malcom,

Thanks for sharing your concerns and we apologize for your frustrations.
Your Bossa Nova Interactive listing has been affected by a technical bug
we’ve recently experienced. We are currently working on having your
listing reviewed and reinstated. Unfortunately, at this time we do not
have a definite time frame of when this will take place since we are
currently trying to troubleshoot this technical issue, however, please
hold on, we hope to reinstate your listing shortly. We are currently
working hard to bring a solution to this technical issue as soon as
possible as we understand this is least favorable for your business. Thank
you for your patience.

If you have any questions or concerns please reply back to this email
thread and I will be happy to help.

Kind Regards,

Sandy M.

The Google Team

That was basically the same email they sent the first time – just worded differently. Something tells me that if I write them again, I’ll get the same type of response. I’ll bet they’ve created some sort of thesaurus script used to automatically crank out endless variations of the same answer in customer support emails.

Our listing is still nowhere to be found. All evidence of its existence including traffic statistics is gone. I continue to be able see it in the Dashboard at least.

UPDATE – July 28, 2012 – 59 days and counting.

A few days ago, I noticed that my listing is now back in Pending Review status.

Mousing over the question mark next to that status reveals the following tooltip:

This listing needs to be reviewed further before appearing on Google. Please allow several weeks.

Several weeks? Okay, but again here we have no real communication.

FYI: full disclosure time. Here’s my Dashboard. I’m very lucky that none of my clients (not all of them are on this Places account) have been affected.

Google Places Dashboard - Where is my damn listing?
Google Places Dashboard – Where is my damn listing?

Talk To Us, People!

Got any advice for us or others in this situation?

Have you found yourself in the same boat?

Got a Google+ Local/Google Places Business Listing/Google Maps Listing horror story of your own to share?


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  1. “We currently do not support the location”. Since Feb. Never had a problem for 4 years. Contacted google help and made all neccessary corrections. came up on google maps for 24 hours and went back to “We currently do not support the location. Contacted google and was told everything is good on my end and its a tecnical issue on there end and they are working on it but have no idea how long it will take. its been over 4 months dont know what else to do. My business is losing money daily

  2. I’ve not had the best experience with listing with Google Places either. The dreaded “We currently do not support the location” issue has been the bane in which I’ve endured for a while now.
    Its been almost a year since I placed my initial listing and all I got out of it so far is several nonsensical, uninspiring phone calls from Google for verification. Numerous emails requesting information as to why my listing has not been published. Come to find out recently some of the drama was spawned by “helpful” people trying to list my business for me causing duplication and a roadblock in the process. I can only hope that this fiasco will be sorted out with a few more emails and inquiries with Googles “support” team. To all of you out there having similar issues I will you luck in correcting things. I have no doubt the issue will be resolved. However its discouraging when Google response is a form letter filled with further delays and no real reason given for the issue in the first place. Again GOOD LUCK!

    • Yes sometimes it seems like participating in Adwords makes all the difference in so many of the other business tools! What are you doing about it? I hope you’ve given up on waiting and gone another route. The most painful part is losing reviews if you’ve had them, but I’m thinking the time spent waiting can be used to rebuild those reviews while still being found by local searches!

      Sorry to hear about it, and best of luck!

      • I’ve had a reply off google following your advice. They said to resubmit the listing and wait a week. If there’s no progress after that to email them again. We’ll see what happens.

  3. Just came across this post when having a problem for a Places page which I knew was OK a few days before because I added a review to it successfully. I was finding the Places listings looked OK when doing a search, but clicking on any listing to get to the Places page for that business gave the dreaded error.

    The cause of the issue on my system I discovered was I was searching using Chrome through a custom Google search; I’d set my default search in Settings… Manage search engines… to be “depersonalised” in order to check search results for clients without them being influenced by previous searches and activity on my system. As soon as I went to the main Google search page and used the search bar (not the Chrome ‘awesome’ bar or whatever it’s called) the “we do not currently support the location” error no longer occurred and the Places listing was shown.

    So if you’re seeing the problem during search (rather than from the dashboard/management side) the problem may be with your search settings rather than the Places listing itself.

  4. Hi Guys, I too am a webmaster/internet marketeer and have had listings do the same thing, matter of fact the last 5 new listings i have verified have all gone directly into pending review without any reason. I can say that if you do adwords at all call their hotline and impress upon them to inquiry about your place/local problems they can contact the rigth people for you. use the leaverage of stopping adwords if these issues are not resolved. it is easier for me because we have serveral campaigns and $$$ in adwords but adwords is the only support there really is so use it if you can. Google needs to be sued via a class action suit for business damages, and held accountable. simply saying it is a free service so they are not neglegent for the loss of business that a business loses after one of their glitches is rediculous. They made themselves the biggest most reliable search engine to the masses, and have a responsibility to both searchers & listing owner to keep the systems up running correctly, communicate and really help fix problems when they arise, or get out of the game. I really hope bing/yahoo overtakes google and people catch on as bings customer service is hands down 1000% percent better even for the local free listings.

    • Hi Rick. Thanks for the tip on AdWords support. We also manage several campaigns in AdWords and I had thought about turning there for support. Glad to hear it worked for you and thanks for sharing.

      I like to think these are just growing pains for Google Places’ transition to Google+ Local. I’m sure Google is well aware of the feedback and will hopefully react accordingly.

  5. We currently do not support the location message! I don’t know how long
    it has been missing,(3-4weeks) i believe, but my business is going down
    hill, We ware the on top of the list for moving services in our area
    for 4years and it took us long time to get good reviews( no calls
    without them). About a week ago i got a call from unknown number(Spoke
    very broken English) stating there with Google and asked for directions
    to my Business location? I asked for number to call back for security
    purposes and she said call back the number on your caller id!! I could
    not do that, it was privet i said, but she could understand me. A day
    later i notice that SC Moving Service in Portland ME was not Google

    We Did some of the steps Malcom Did and emailed Google!

    Google Team email us back:

    Thank you for contacting Google. We may follow up if we need further
    information. Also, feel free to respond to this email to clarify
    anything or give us additional information.

    Otherwise, we appreciate your patience while our team reviews and responds to inquiries in the order they are received.

    Once we’re finished investigating, someone from our team will get back
    to you with actions we’ve taken and instructions for next steps.


    The Google Team

    • Hi SC Moving. I think you’re right – they weren’t from Google. However, I am not sure the two incidents are related. Still, anything is possible. It’s pretty easy for competitors or anyone with a grudge to report your listing and get it jammed up for no reason. Or at least it used to be. Your mileage may vary.

      Regardless, you have a problem to solve and that’s getting your listing back in one piece. Mine didn’t have a happy ending, but I wish you luck with yours. I’d wait a bit more and then if it doesn’t get fixed soon – make a new listing under another account. The verification process will likely be shorter than waiting on them to fix it.

      Speaking of which, have you already made a Google+ Brand Page? Try that route, then add the location info and get it verified. It will likely end up being your Google+ Local listing too.

      Please let me know how it goes.

      • Hi, thank you for the reply. Well, our listing went back up after we sing-up for Google+ and ran some express adds!:),but we now have only 2 reviews,instead of 16 we had before. We are wondering what happened to the rest?
        Hoping calls will start coming back like they used to:))
        SC Moving,

        • Glad to hear it came back. Hope your reviews do too. Mine did not, but then again I started from scratch. That’s probably the second hardest thing to deal with. Other than not having a listing at all, the reviews not coming back can really hurt because they are so hard to earn.

  6. This happened to me today after claiming and editing listings. Google has THE WORST customer service and it will be their undoing. Apple can’t get here fast enough with a good MAPS app.

    • Sorry to hear that! Make sure you take advantage of the Google+ Local and Google+ Pages for Brands functionality, which is replacing Places right now. I eventually gave up and created Google+ brand page and local place with a different account.

  7. hi Malcolm, i was curious if you had any updates since this post? This just happened to us last week. We’ve written to Google and haven’t had a response. Did they provide you with any resolution?

    • Hi Sondra. I am long-overdue for an update on this! I’ll probably write a separate recap post for it when I get the time. But in a nutshell, I gave up. It is still pending review in my original places account. I had a second google account for my domain name/google apps. So I made a Google+ profile and a Google+ brand page and then a Google+ Local listing. Went through the process to claim and verify both the Brand page and the Local listing. It was painful, but still faster. Now I just have to figure out if/why I have to maintain two listing pages (Brand and Local) instead of one. Stay tuned for that.

      Best of luck with whatever you do.

  8. Thank you for writting this article. I have been dealing with the same mess for months. It started 5 months ago when someone reported my business as closed and from there I have had nothing but problems. I am now in the same holding pattern as you with the same exact letters from Sandy. It looks like this has been a glitch for several months and sadly it greatly effects so many businesses. As a florist that is the number one way my customers find me. I will be checking back to see if you have any luck resolving this.

    • @de2f62c5561a77df3cbe0e5bbdde5a90:disqus sorry to hear you’re going through that. The “glitch” really doesn’t seem to be a glitch at all in your case. Just poor design. It sucks that competitors have been able to report other businesses as closed.

      While that didn’t happen to our listing, it is still poor design and communication on Google’s part. 94 days and counting since our listing vanished from the public eye.

  9. It is always best to diversify your local SEO efforts and mix it up with a really healthy dose of social media presence. Google Places (now Google+ Local) was and still may be the ultimate “anchor” for your local SEO efforts, but that doesn’t mean that all of the effort put into Bing, Yahoo!, Manta, Citysearch and the like won’t pay off. Remember to check out my article on sources for local business citations located here: Also don’t forget about your trusty old pal – organic search ranking (plain ol’ SEO.) As long as you stick to writing quality content and pushing that out to the right audience with the right target keywords, you’ll still fare pretty well.

  10. I’m a Google Top Contributor and have been trying to help folks with this issue. It’s heart breaking to me and almost criminal.

    1) Did you have a home address listed? Did you set it to hide your address? That’s the biggest reason listings have been deleted and it’s happened to THOUSANDS of businesses. Some have been down a couple months.

    2) DON’T Delete and start a new listing as they suggested in support emails at one point. Bad advice for a number of reasons. BUT important to know I’ve not seen anyone’s new listing work when they try this. I think there is a permanent ban on the location or something so even new listings don’t work.

    I’m going to push on Google some more to try to get this resolved.

    • Hi Linda. No, I did not have a home address in the listing. It used to be a visible address, but in all of the troubleshooting, I simply ended up hiding it and pushing out a service area instead. At this point, the listing is back to Pending Review (see update on article soon.) It never left my Dashboard, but it doesn’t exist anywhere else. No stats or history on it either.

      I’m glad I resisted the urge to delete and start over but I have been tempted to start from scratch on another Google account that I own. The process of verification would have been done by now. 59 days and counting…

  11. Same story here. Many contacts with google support done, and every reply is just to sit back and wait. Many of our competitors are shown on the map, some of them not existing any more. Frustrating.

    • Reviews and ratings and analytics being gone just plain sucks. But losing the ranking “game” to competitors (especially ones not in business…ouch!) double-sucks! You’ve likely worked hard to gain that placement on the map, and whatever rank you’ve achieved. I feel your pain. Wish I had more answers. Sorry for the delayed reply.

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